Frequently Asked Questions

Ordering & Shipping

How long will it take to receive my order?

We process all orders within 1-2 business days. Shipping times vary by location:

• US orders: 3-7 business days
• International orders: 7-14 business days Tracking information will be provided via email once your order ships.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order?

Order changes or cancellations can be made within 2 hours of placing your order. Please contact our customer service team immediately if you need to modify your purchase.

Products & Compatibility

Will your MagSafe wallet work with a case?

Yes, our MagSafe wallets are compatible with MagSafe-enabled cases. For optimal magnetic connection, we recommend using Apple's official MagSafe cases or our compatible cases.

How many cards can the wallet hold?

Our standard MagSafe wallet can securely hold 2-3 cards depending on thickness.

Are your products genuine Apple accessories?

While our products are designed to be compatible with Apple devices and feature Apple-inspired designs, they are not manufactured by Apple Inc. We offer high-quality alternatives with similar functionality.

Which iPhone models are compatible with your MagSafe wallets?

Our MagSafe wallets are compatible with iPhone 12, 13, 14, and 15 series (including Mini, standard, Plus, Pro, and Pro Max models).

Returns & Warranty

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

How do I initiate a return?

To start the return process, please email support@magmatrix.com with your order number and reason for return. We'll provide a return shipping label and instructions.

Do your products come with a warranty?

Yes, all our products include a 6-month warranty against manufacturing defects. If your item develops a defect during this period, we'll replace it free of charge.

Contact Information

How can I contact customer support?

Our customer support team is available Monday-Friday, 9am-6pm EST:

• Email: gripptech@gmail.com
• Live Chat: Available on our website during business hours
• Response time: We aim to respond to all inquiries within 24 hours

Where is your company located?

While we ship from fulfillment centers worldwide, our main office is located in Austin, Texas.